Refund & Returns Policy

Last Updated: June 3, 2026

We want you to love your purchase from LA CLOTHES. If you're not completely satisfied, we're here to help with returns, exchanges, and refunds.

Return Window

· You have 30 calendar days from the date of delivery to initiate a return.

· Returns requested after 30 days will not be accepted.

Condition Requirements

To be eligible for a return, items must meet the following criteria:

· Unworn and unwashed — items must be in their original condition with no signs of wear, makeup stains, deodorant marks, perfume, or pet hair

· Original tags attached — all tags must remain attached in their original placement

· Original packaging — items should be returned in the original poly bag or packaging when possible

· Free from odors — items must be free of any smoke, perfume, or other strong odors

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

· Items marked as "Final Sale" or "Clearance"

· Bodysuits and swimwear (for hygiene reasons)

· Accessories (jewelry, scarves, hats, bags)

· Items purchased with a promotional discount of 40% or more

· Gift cards

How to Start a Return

Step 1: Request a Return

· Email us at info@laclothes.store with your order number and reason for return

· Or call us at +1 (424) 464-0220 during business hours (Mon–Sun, 11 AM – 7 PM PST)

Step 2: Receive Return Authorization

· We will review your request and respond within 24 hours

· You will receive a Return Merchandise Authorization (RMA) number and return shipping instructions

· Do not send returns without an RMA number — unauthorized returns may be refused

Step 3: Ship Your Return

· Pack items securely in the original packaging or a similar mailer

· Include the RMA number inside the package

· Ship to the address provided in your return authorization email

Step 4: Refund Processing

· Returns are processed within 5–7 business days of receipt at our warehouse

· You will receive an email confirmation once your refund has been processed

Refund Details

Original Shipping Fees

· Original shipping charges are non-refundable unless the return is due to our error (wrong item, defective product, or incorrect size shipped)

Return Shipping Costs

· Customer is responsible for return shipping costs unless the return is due to our error

· We recommend using a trackable shipping service — LA CLOTHES is not responsible for returns lost in transit

Refund Method

· Refunds are issued to the original payment method used at checkout

· Credit card refunds may take 5–10 business days to appear on your statement, depending on your bank

Partial Refunds

· Items returned with visible signs of wear, missing tags, or in unsellable condition may receive a partial refund of up to 50% at our discretion

· Items with strong odors, stains, or damage will not be eligible for a refund

Exchanges

Size Exchanges

· We offer free size exchanges within the United States

· Contact us within 30 days of delivery to arrange an exchange

· We will ship the replacement item at no additional cost once we receive the original item

Color/Style Exchanges

· If you'd like a different color or style, please initiate a return and place a new order

· This ensures you receive your preferred item before it sells out

Exchange Processing Time

· Exchanges are processed within 3–5 business days of receiving the original item

· Replacement items are shipped via standard shipping (5–8 business days)

Damaged or Defective Items

Reporting Damages

· If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery

· Email info@laclothes.store with:

·     • Your order number

·     • Photos of the damaged/defective item

·     • A description of the issue

Resolution

· We will provide a prepaid return label for damaged/defective items

· You may choose a full refund or a replacement item at no additional cost

· Damaged/defective items do not count against your return limit

Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

· Check your bank/credit card statement again

· Contact your bank or credit card company — refunds may take time to process

· If you've done both and still haven't received your refund, contact us at info@laclothes.store

Contact Information

Shop Name: LA CLOTHES

Phone: +1 4244640220

Email: info@laclothes.store

Shop Address: 8525 Sunset Blvd, West Hollywood, CA 90069, United States

Opening Hours: Monday – Sunday: 11:00AM – 7:00 PM (PST)

Response Time: We respond within 24 hours.